Support
JacoposTravels is a private travel service for planning trips together: itinerary, documents, journal, shared album, expenses, live flight status and, if you want, live location with the people you choose. It works on the web, as a Mac app and as an iPhone app; the iPhone app is the companion you take with you on the road.
Contact us
Email jacopostravels@gmail.com, or in the app open Settings › About › Help & feedback. Every message gets a reference (like JT-AB2CD) and the answer appears in the app.
Getting an account
Accounts are by invitation only: there is no public sign-up. When someone invites you to a trip or a group, you get a link; open it and sign in with the email address it was sent to.
Report offensive content or a person
Use Report on the person, photo, comment or other content (open its menu, then Report). Tell us briefly what is wrong. We review every report within 24 hours and remove content or accounts that break the rules. You can also email us.
Block someone
Open the person (for example from Friends) and choose Block. They can no longer send you friend requests or find you, any friendship between you ends, and nothing you share reaches them. You can unblock them later in the same place.
Stop sharing your location
- Stop a share: in Friends, open the share and choose Stop sharing. Every share also ends by itself at the time you picked.
- Pause everything: the location sharing switch (in Settings on iPhone, Settings › Sharing & privacy on the web and Mac, or Pause in Friends) hides your location from everyone, for a while or until you turn it back on.
- Stop recording: on iPhone, turn off Settings › Tracking. You can also set location access for JacoposTravels to “Never” in the iOS Settings app.
Delete your account
Go to Settings › Account › Delete account (on iPhone, on the web or in the Mac app) and confirm. This deletes your personal data, location history, files and photos, including what you posted to other people’s trips. Expenses in shared groups stay so balances remain correct, shown as “Deleted user”. It cannot be undone. Details are in the privacy policy.
Common questions
Who can see my trips and my profile?
Only the people on a trip, and only what the trip owner allows each person to see. Passport and other profile details are hidden unless the owner explicitly shares them.
Does the app track my location all the time?
No. Tracking is off until you turn it on in Settings › Tracking, and recording your location does not share it with anyone.
How do I get a copy of my data?
On the web or in the Mac app, Settings › Account › Download my data. For anything else, email us.
A flight time or status looks wrong.
Live flight data comes from an external provider and can be delayed or incomplete. Always check with your airline. Send us a note in Help & feedback so we can look at it.
Privacy questions: see the privacy policy.